Posted February 01, 2019

VP of Service Delivery

Location: Vancouver
Job ID: 1635
Employment Type: Permanent

Are you a VP of Service Delivery who is passionate about great customer experiences and process improvement?  Do you want to work with a fun company that is anticipating a huge amount of growth in the next few years?  Our client is a startup services company in the financial industry that has experienced significant growth.  We love this company because of their dedication to their customers' success and their belief that their culture is dependent on the people in the organization.

Our client has asked for our help to recruit a VP of Service Delivery for a permanent position.  

Here is what you'll be doing on a day to day basis:

  • Managing all aspects of customer delivery from customer onboarding through to delivery of ongoing and project-based work
  • Identifying business process improvement and automation opportunities
  • Implementing best-practices workflows
  • Leading a team of professionals by driving a mandate of customer excellence
  • Driving revenue through proactive outreach to existing customers
  • Analyzing existing business processes and executing on strategic improvements
  • Working alongside the co-founders to evaluate strategic opportunities
  • Working alongside the technology team to develop dashboards for customers

Here is the type of person we are looking for:

  • You have held a similar operations role in a services company before
  • You have experience leading a team of 6+ individuals including hiring, firing and performance management
  • You are process oriented and excel at identifying opportunities for improvement
  • You excel in a fast-paced, high-transaction environment
  • You have a passion for technology and innovation
  • You have functional knowledge of financial statements and financial reporting, although a background in accounting is not required

If you would like to explore this position further, please apply now!

People are our passion. People are our profession. 

Since 2010, SIGnature Recruiting has been pairing exceptional people with short-term contracts and long-term careers in Vancouver’s flourishing IT industry.  We are specialists in IT Recruiting and pride ourselves in making valuable contributions to our clients and candidates. 

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