Our client is looking for a Business Application Support Analyst for a permanent role.
Reporting to the Manager, Business Application Support Team (BAST), this role will provide first level technical support for various business applications. This role will also participate in application implementation and change management initiatives to multiple integral systems.
Here is what you'll be doing on a day to day basis:
- Provide troubleshooting and support by investigating and resolving IT tickets in a timely manner
- Install, deploy, configure, maintain and improve new and existing applications
- Help implement change requests and participate in weekly change management meetings
- Work with internal and third party support teams to rectify issues within applications, as well as coach teams to troubleshoot applications independently
- Communicate with all teams regarding changes or incidents within applications
Here is the type of person we are looking for:
- Minimum 1 to 3 years of IT support or Help Desk experience, combined with knowledge of business systems analysis or related data analysis discipline
- Experience in the financial (investment management) services industry and/or proficiency in financial applications (Dataphile or similar bookkeeping system) preferred
- Salesforce or similar Customer Relations Management (CRM) application experience is an asset
- Proficiency in MS Office (Word, Excel and Outlook)
- Excellent verbal and written communication skills
- Committed to providing a superior client service experience along with the ability to problem solve and prioritize a high volume workload
- Strong technical aptitude and a resourceful and analytical thinker
If you are interested in exploring this position, please apply now!
Our client is an equal opportunity employer and values diversity at their company.
People are our passion. People are our profession.
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